![]() The Action Engine doesn’t just eliminate the need for human workers to complete rote or boring tasks it identifies opportunities for those workers to innovate. At Celonis, artificial intelligence augments the human workforce. You may have heard it said that the best UI is no UI, meaning that humans should ideally never have to interact with or recalibrate the technology they use to do their jobs. That means the intelligent system keeps the priorities of every stakeholder in mind, from executives down to employees who put in the most hours on the program itself. So, how do you solve the “too many programs” problem with yet another program? Well, you train the Action Engine to simplify every process, whenever possible. We don’t want to create yet another tool for them to use. Our customers tell us they’re using countless programs every day. Marcell Vollmer, Chief Innovation Officer at Celonis, says one of the goals of the Action Engine is to “set the standard on UX for users, so that they actually want to use the software. In short, it’s the UI that enables companies to work differently. Our Action Engine is the central hub of innovation at Celonis it’s the intelligent system that processes all the customer data we collect during the discovery phase of Process Mining, and it makes continual suggestions for places companies can improve. No, it’s not a wisecracking AI like Futurama’s Bender, but it also doesn’t have a gambling problem, so you win some, you lose some. The closest thing we’ve got to a robot assistant is our Action Engine, a sophisticated business optimization program that uses machine learning to solve problems for companies and increase efficiency. Not that anyone at Celonis would hate having a robot coworker we’re just not there yet. Because most people don’t understand how to work efficiently with AI-powered systems, there’s a pervasive fear of actual robots stealing our jobs, as if companies undergoing digital transformation were simply taking laptops out of employees’ hands and giving them to Rosie from The Jetsons. When you search for “artificial intelligence” in most stock photo websites, you get a bunch of photos of robots working at desks.
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